Contact Us

Our Online Store operates 24 hours a day, 7 days a week for you to be able to purchase at your convenience in the comfort of your home, place of work, or even while you are away on holiday.

Office Opening Hours

Please note: we only accept online orders only and we are currently unable to take orders over the phone. We apologise for any inconvenience this may cause.

Live Chat 

At the Hunting Edge we want to make it easy for you to contact us. Our Live Chat is operated by members of our Team and NOT operated by any AI Chat Bots. So we ask that you give us the time to respond to any enquiries. You can contact us by using our Live Chat Line which is manned Mon-Fri 10:30am – 5:30pm and Saturday 10:30am – 5:00pm, or you can email directly or by using our contact form below. Email and Live Chat are the quickest ways to get a response.

To use Live Chat Line just click on the “Chat Now” Tab on the bottom right hand of your screen. Our Live Chat Line will not be available on Sundays or on national holidays, but you can send a message that will be answered on a queue based basis. The live chat facility is operated on a queue basis and response times will vary due to the amount of live traffic being dealt with. Our Live Chat software will limit the number of live chats that an operator can deal with at any one time, so you may be placed in a queue, or asked to submit a Ticket.

We surveyed our customers in 2019 to ask if they were satisfied with getting through on the phone to us and other gun shops. The most common complaints were that they had to wait to get through and had to try multiple times as the line was always engaged. We asked our customers if they would prefer we discontinue the use of a traditional phone line and introduce a live chat/ticket service that is the equivalent of having 24 phone lines. This means that the vast majority of customers are able to connect with one of us almost immediately. If the system is at capacity, or there are too many active chats for the team to handle (being up to 6 customers per operator at any one time) it will automatically create a ticket that will be emailed to you and we will respond as soon as we can. 89% of those customers voted saying that they would prefer the new system over the old.

If you would like help with an order, have any questions or would like to give us some feedback; please email us or use our live chat/ticket facility as we have people dedicated to helping you and by using email or live chat it makes it easier for both us and you to keep a record of our conversation. We want you to be completely satisfied with the quality of our services and performance of the products supplied to our valued customers.

We offer a Local Home Delivery Service for RFD that extends to a 60 mile radius of our premises, meaning that we cover All of Kent and parts of East Sussex. For more information about this service, see our Deliveries Information or contact us at sales@thehuntingedge.co.uk

Email

Emails will not be responded to on Sunday or on Bank Holidays, but we endeavour to respond to an email within 24-48 hours, but this may vary due to the time of year and volume of emails received. We would ask that you give our team time to respond to emails and tickets, and to keep to a single email/live chat chain as this makes it easier for us and you to keep a record of our conversation.

May we ask that you do not send multiple separate emails, chats or tickets as it will not result in a quicker response from our team and they may be detected as Spam or Spam Bots and automatically sent to the junk box.

enquiries@thehuntingedge.co.uk
info@thehuntingedge.co.uk
sales@thehuntingedge.co.uk

Phone

Please note that our phone number is NOT a Sales Line or an Order Line it is a Trade line ONLY. The Voicemail Box is not manned and all messages are automatically deleted.

For Trade Enquiries, and Wholesalers/Suppliers please call: 01304 820094

Sales Office, Correspondence Address and Click & Collect (Only)

The Hunting Edge Country Sports
Manor House
Beauxfield
Whitfield
Dover
Kent
CT16 3JN
United Kingdom (UK)