FAQ’s

Welcome to The Hunting Edge Country Sports!

Please find below some Frequently Asked Questions (FAQ’s) that our customers have asked over the years that we hope will help you with your purchasing decision!

If your question is not listed below, please contact us via email or Live Chat where we can assist you!

The Hunting Edge Team

Can you deliver a Shotgun, Rifle or Air Rifle or Air Pistol to my home address?

At this point in time we can deliver your Shotgun, Rifle or Air Rifle or Air Pistol directly to your door if you live in Kent, East Sussex, Parts of West Sussex & Surrey

Please click or tap the area you live in below for more information:

Airgun & Firearms Delivery Kent

Airgun & Firearms Delivery East Sussex

Airgun Delivery to West Sussex

Airgun & Firearms Delivery Surrey

Other parts of the UK

What does it mean when my Order is being Processed? Has it been shipped?

As the name implies, order processing is the process or workflow that happens after a customer places an order. This starts with confirming the products are in stock, then picking the items from inventory and sending them to a sorting area. Next, each individual order is compiled, carefully packed, labeled and ready for shipping to the customer’s address or Local RFD (For orders outside our delivery radius containing Restricted Products). For more information on our Airgun & Firearm Delivery Service, click or tap here

How long do I have to wait for my order to arrive?

Our delivery policy is 3-5 Working Days (Excluding Saturdays and Sundays and Bank Holidays) and this may vary due to the volume of orders received and by seasonal events such as Christmas and Bank Holidays) and that the 3-5 Working Days Delivery is not Guaranteed.

If your order is or contains a Restricted Product, such as a Shotgun/Rifle, Silencer/Moderator or an Air Weapon (Including CO2 BB Guns), we will contact you via email before proceeding further. Due to the legal requirements in processing and shipping your order it may take longer than if you ordered a Non-Restricted product.

All orders are processed on a queue-based basis so please do give our team the time to contact you and/or process your order.

Why can’t I speak to you on the phone?

We surveyed our customers in 2019 to ask if they were satisfied with getting through on the phone to us and other gun shops. The most common complaints were that they had to wait to get through and had to try multiple times as the line was always engaged. We asked our customers if they would prefer we discontinue the use of a traditional phone line and introduce a live chat/ticket service that is the equivalent of having 24 phone lines. This means that the vast majority of customers are able to connect with one of us almost immediately. If the system is at capacity, or there are too many active chats for the team to handle (being up to 6 customers per operator at any one time) it will automatically create a ticket that will be emailed to you and we will respond as soon as we can. 89% of those customers voted saying that they would prefer the new system over the old. So we introduced our new system which has worked very well.

Our phone line is for Trade and General Office Enquiries and is not a Sales Line or an Order Line it is a General Enquires line only. The Voicemail Box is not manned and all messages are automatically deleted. If you would like help with an order, have any questions or would like to give us some feedback, please email us as we have people dedicated to helping you. Alternatively you can talk to our team in real-time by opening a Live Chat. We want you to be completely satisfied with the quality of our services and performance of the products supplied to our valued customers.

I have seen some of your products say “Pre-Order/Backorder” on them. What does it mean?

A Pre-Order or Backorder is:

• To purchase a product either new and we are awaiting its release/launch.
• Or it’s a product that is in such high demand that they are constantly sold out before they arrive with us and as such there is always a waiting list.
• Please contact us via email or Live Chat to enquire about a specific product and waiting times before placing your order.

Can I collect my order directly from you?

The simple answer is Yes!

Being an online business, we do not offer over-the-counter sales but we have been hearing increasing feedback and requests for customers to Click & Collect. As of October 2024, we are now offering the service for customers to collect their orders from our Sales Office by Appointment. If you select the Click & Collect Option when placing your order, you will recieve an email prompting you to book an Appointment with instructions on how to find our Sales Office and what is required on your visit.

Click or tap here for more information

Click & Collect Services we offer

Whilst we offer the option for customers to collect their orders from our Sales Office, we will also allow customers to collect their Firearm Collection, Shotgun Collection, Live Ammunition Rifle Collection, Air Rifle Collection, Air Pistol Collection, Moderator Collection Transfers from another Gun Shop/Dealer/RFD.

Click & Collect: How it Works

Select the “Click & Collect” option in the Shopping Cart and place your order.

1. You will recieve an Automated Order Conformation email from us.
2. When your order is ready to collect we will send you an email with a link to book a time slot.
3. We will confirm your time slot and send you details of our Sales Office location for you to follow.
4. You collect your goods.

If your order is for a Restricted Product ( Firearm Collection, Shotgun Collection, Live Ammunition Rifle Collection, Air Rifle Collection, Air Pistol Collection, Moderator Collection and Live Ammunition Collection) we will email you and request additional information from you prior to your visit.

I am a HM Armed Forces Veteran/Blue Light Card Holder. Do you offer discounts for Veterans/Ex-Service?

Yes we do! Due to the varying prices of all the products on our website – and being an Online Business, our prices are already very competitive; because of this we cannot offer a ‘one size fits all’ discount. Please email us at sales@thehuntingedge.co.uk and attach your Blue Light/Veteran Card and let us know which product(s) you are interested in purchasing, we will provide your discount on an individual/bespoke basis along with a Coupon code where the discount will be applied to your order.

I would like to come and look around. Is it possible to visit your shop?

Currently we are an online only business located on private land and not accessible to the public, but that will change when we re-open our premises to over the counter sales. If you subscribe to our news letters or follow us on social media you will receive updates as to when we are going to return to over the counter sales.

Can you fit and Zero the scope to the rifle and scope I want to buy?

Yes we can do that for you. If you order  an Air Rifle Kit, Air Rifle Combo or an Air Rifle and Scope separately we can Mount and Zero the Scope free of Charge. Please contact us before placing your order, or leave us a message in your order notes asking for the scope to be Mounted and Zeroed.

Please Note that some Air Rifles may require you to purchase a Rifle Slip because once the Scope is Mounted onto the Air Rifle it may not fit in its original manufacturers box.

It says on your website that you are “Open 24 hours a day”?

Our website/Online Store is open 24 hours a day so you can shop when it is most convenient to you. Our Team only operate during Office Hours.

What are your Opening Hours?

Our Office Opening Hours are:

How long am I to wait for a response to my email or live chat ticket?

We try to answer all incoming emails and live chat tickets within 24 hours. Like all businesses we receive much higher volumes of enquiry at certain times of year. Once we respond to your email or ticket it is best to keep to that email/ticket chain/correspondence as it makes things a lot easier for our team to understand what has been said in previous conversations. We advise that you do not send lots of separate emails/chats/tickets as our system may see them as Spam and send them to the Junk Box.

Why can’t you post an Air Gun or Co2 BB gun to my home address via Parcelforce or a normal courier?

We have an Important Notice on All our Restricted Product Pages and on our Deliveries Page which informs you that it is Illegal to post a Shotgun, Live Ammunition Rifle, Air Weapon, Silencer/Moderator/Suppressor directly to your home address or place of work via a courier such as Parcelforce. We offer a Local RFD Delivery Service but that only covers all of Kent, East Sussex and Surrey. If you live outside of our delivery radius we will contact an RFD in your area and arrange to Transfer your order by Secure Courier for you to collect.

For customers living in Scotland and Northern Ireland, a Licence/Permit will be required to own a sub 12ft/lbs Weapon of any kind. Please clarify this with us prior to making a purchase as we will need to take sight of your Certificate/Permit before we can process your order.

How can I pay for my order?

We have 3 options for you to make a payment. All of which are presented at the bottom of the checkout.:

1. We take payment from all Major Debit/Credit Cards by using the Opayo Option.
2. Direct Bank Transfer can be used by those not wanting to use a debit or Credit Card.

How old do I need to be to own an Air Weapon and do I need a licence?

If you live in England or Wales, you only need to be 18 or over. If you live in Scotland or Northern Ireland, a permit/Licence will be required for a standard sub 12ft/lb air weapon. All FAC Rated air weapons require an FAC (Fire Arms Certificate). All FAC rated air weapons will have “FAC” in the product title, or there will be a drop down menu on the product page allowing you to choose between “FAC” and “Non-FAC”.

What is the difference between a Spring-Powered Air Weapon, a CO2, or a PCP Air Weapon?

The spring air rifle is the most traditional and reliable power-plant as it has fewer moving parts. The benefit of a “springer” over the other two power-plants (Co2 and PCP) is that all you need to do to prime the weapon is to cock it manually. CO2 weapons use a 12g or 88g capsule to power the weapon and a PCP requires a stirrup pump, diver’s air cylinder or a compressor.

The advantage is that a Co2 and a PCP can be fired until either the magazine is empty, or the CO2 capsule needs changing or the PCP air bottle/cylinder is empty. Co2 and PCP air weapons tend to be quieter than “springers” and that has a lot of advantages when hunting or back garden plinking. Most air gunners end their journey with a PCP air weapon. The PCP (Pre-Charged Pneumatic) is what is considered to be the ultimate air weapon. To fill the bottle or cylinder of a PCP you will need a stirrup pump, compressor, or a diver’s air bottle with a safety gauge and hose.

Can I order ammunition online and can it be posted to my home?

We can send Air Gun Pellets to your home, but Live Ammunition and Shotgun Ammunition can only be purchased over the counter or delivered by our Local RFD Delivery Service. We will not supply any live ammunition to customers who do not hold a current FAC (Firearms Certificate) or Shotgun Certificate. There are no exceptions to this policy including licence holders awaiting a renewal or amendment to an existing licence.

Some of your products have two prices on them, why is this?

This is because some products have the option to be purchased with other accessories and as a result, may cost more. For example, if you were purchasing a Night Vision Scope and you wanted to purchase the Rail Adaptor with it, it would be more expensive than without it. This also applies to other products such as Air Rifles where a Solid Wood Stock would be more expensive than the Synthetic Stock. These options can be seen on the right hand side of the product page where a Drop-Down Menu can be interacted with. Underneath the Dropdown menu, the price for the option you have selected will be viewed.

What is a Special Order Item?

Special Order Items

Some products are designated with a Special Order Status. This is because these are products which aren’t always kept in stock or are tailor made and have to be ordered in specifically at the request of the customer and would not otherwise be a stock Item. When a customer places an Order for a Special Order Item we will contact the Manufacturer, Importer or Supplier and order that product into stock on behalf of the customer who has placed the order with us for it. We do not Refund or Replace Special Order Products unless the wrong product is sent to the customer or it is proved to be faulty.

Special Order Items can have extended delivery timescales so for more information please contact us at sales@thehuntingedge.co.uk for delivery estimates.