Welcome to The Hunting Edge Country Sports!
Please find below some Frequently Asked Questions that our customers have asked over the years that we hope will help you in your purchasing decision!
The Hunting Edge Team
How long do I have to wait for my order to arrive?
Our delivery policy is 3-5 Working Days (Excluding Saturdays and Sundays and Bank Holidays) and this may vary due to the volume of orders received and by seasonal events such as Christmas and Bank Holidays) and that the 3-5 Working Days Deiivery is not Guaranteed. Due to Covid-19 Restrictions and working with reduced staffing levels (because of Government guidelines), things may take a little longer than stated above.
If your order is or contains a Restricted Product, such as a Shotgun/Rifle, Silencer/Moderator or an Air Weapon (Including CO2 BB Guns), we will contact you via email before proceeding further. Due to the legal requirements in processing and shipping your order it may take longer than if you ordered a Non-Restricted product. All orders are processed on a queue-based basis so please do give our team the time to contact you and/or process your order.
I tried to call but the phone line is always busy?
Our phone line is for Trade and General Office Enquiries and is not a Sales Line or an Order Line it is a General Enquires line only. The Voicemail Box is not manned and all messages are automatically deleted. If you would like help with an order, have any questions or would like to give us some feedback, please email us as we have people dedicated to helping you. We want you to be completely satisfied with the quality of our services and performance of the products supplied to our valued customers.
I have seen some of your products say “Pre-Order/Backorder” on them. What does it mean?
A Pre-Order or Backorder is:
To purchase a product either new and we are awaiting its release/launch.
Or it’s a product that is in such high demand that they are constantly sold out before they arrive with us and as such there is always a waiting list.
Please contact us via email or Live Chat to enquire about a specific product and waiting times before placing your order.
I would like to come and look around. Is it possible to visit your shop?
Currently, we are mainly an online business, so we are not open to the public but that may change in the near-future.
It says on your website that you are “Open 24 hours a day”?
Our website/Online Store is open 24 hours a day so you can shop when it is most convenient to you. Our Team only operate during Office Hours.
What are your Opening Hours?
Our Office Opening Hours are:
|Monday:||09:30 –||17:30 (Closed on Bank Holidays)|
|Friday:||09:30 –||17:30 (Closed on Bank Holidays)|
How long am I to wait for a response to my email or live chat ticket?
We try to answer all incoming emails and live chat tickets within 24 hours. Like all businesses we receive much higher volumes of enquiry at certain times of year. Once we respond to your email or ticket it is best to keep to that email/ticket chain/correspondence as it makes things a lot easier for our team to understand what has been said in previous conversations. We advise that you do not send lots of separate emails/chats/tickets as our system may see them as Spam and send them to the Junk Box.
Why can’t you post an Air Gun or Co2 BB gun to my home address?
We have an Important Notice on All our Restricted Product Pages and on our Deliveries Page which informs you that it is Illegal to post a Shotgun, Live Ammunition Rifle, Air Weapon, Silencer/Moderator/Suppressor directly to your home address or place of work. We offer a Local RFD Delivery Service but that only extends to a 45 Mile Radius from our store. If you live out of our delivery radius we will contact an RFD in your area and arrange to Transfer your order by Secure Courier for you to collect.
For customers living in Scotland and Northern Ireland, a Licence/Permit will be required to own a sub 12ft/lbs Weapon of any kind. Please clarify this with us prior to making a purchase as we will need to take sight of your Certificate/Permit before we can process your order.