The Hunting Edge Website Terms and Conditions
These terms and conditions regulate the business relationship between you and us. By using Our Web Site in any way, or by buying from us, you agree to be bound by them.
We are: The Hunting Edge Manor House Manor Gardens Beauxfield Whitfield Dover Kent CT16 3JN
You are: A visitor to our website / our customer
The terms and conditions
1 Definitions In this agreement:
“Carrier” means any person or business contracted by us to carry Goods from us to you, whether all or part of the distance. “Our Web Site” means the entire computing hardware and software installation that is or supports Our Web Site. “Goods” means any of the Goods we offer for sale on our web site “Content” means information in any form published on Our Web Site by us or any third party with our consent.
2 Our contract with you
2.1 These terms and conditions apply:
2.1.1 so far as the context allows, to you as a visitor to Our Web Site; and
2.1.2 in any event to you as a buyer or prospective buyer of our Goods.
2.2 Goods advertised may not be available.
2.3 We shall accept your order by e-mail confirmation. Our message will also confirm details of your purchase and tell you when we shall dispatch your order. That is when our contract is made. It is possible that the price may have increased from that posted on our web site.
2.4 We may change these terms from time to time. The terms that apply to you are those posted here on Our Web Site on the day you order Goods.
2.5 All descriptions, weights and sizes of Goods are those of the original manufacturers and you may not rely on their accuracy. Accordingly, any such description shall not form part of this Agreement.
2.6 If we do not have the Goods you order in stock, we will offer you alternatives before we dispatch your order. If this happens you may:
2.6.1 accept the alternatives we offer;
2.6.2 cancel your order;
2.6.3 leave the order valid, but tell us to omit the out-of-stock item.
2.7 If we owe you money (for this or any other reason), we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 30 days from the date of your order.
2.8 Goods are at your risk from the moment they are picked up by the Carrier from our warehouse.
3 Price and Payment
3.1 You must pay us the full price of your order before we will send any part of it.
3.2 Banking charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than pounds Sterling will be borne by you.
3.3 Any details given by us in relation to exchange rates are approximate only and may vary from time to time.
3.4 You will pay all sums due to us under these terms by the means specified without any set-off, deduction or counterclaim.
4 Information you give us
4.1 You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods.
4.2 We will use our reasonable endeavours to respond to any point of dissatisfaction by you, provided you contact us within three months of purchase.
4.3 We do not store credit card details nor do we share customer details with any 3rd parties
5.1 Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept delivery.
5.2 If we are not able to deliver your Goods within 30 days of the date of your order,(see our FAQ’s page and our Delivery Information page for Back-order or Pre-order products) we shall notify you by e-mail to arrange another date for delivery.
5.3 We may deliver the goods in installments if the goods are not available at the same time for delivery.
For all the latest information regarding Deliveries, please consult our Deliveries Information page
6 Taxes, duties and import restrictions
6.1 We have no knowledge of, and no responsibility for, the laws in your country of residence.
6.2 You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country of residence.
7 Goods returned
7.1 Cancellations & Refunds
We endeavour to process your refund as soon as reasonably practicable but in any event no later than 30 days from the date of your Cancellation or Refund request in writing to us. We can only process refunds via the original payment method used for the purchase.
We try to be as fair as possible to our customers; and in return we ask that our customers do the same. The costs of returned goods to retailers are often passed onto all customers; which we believe is unfair as the vast majority of our customers will ensure that they have selected the right product before placing their order. The amount of work involved in us processing returned items is equal to that in processing the original sale. For us to be able to keep those costs in-house we ask that our customers consider the following;
In order for us to offer all of our customers the most competitive prices we ask that you use the manufacturer’s size charts before ordering clothing and; to read the Product Page Descriptions and Specifications before placing an order. We advise that you contact us at firstname.lastname@example.org should you require any further information about our products and services before you place your order as this will ensure that you receive the correct item first time around.
The Goods in question must be returned to us unopened within 30 days of your order and must be received by us in the condition they were in when delivered to you, brand new, unopened and sealed in their original packaging in a condition suitable for re-sale. If the product seal is removed or broken you are not liable for a refund.
In order to comply with Health & Safety regulations, any faulty clothing items being returned for assessment must be in their origional packaging in a clean and dry condition free from mud and dirt with all manufacturers labels attatched to the garment. We regret that we are unable to process items that do not meet this criteria and such items will be returned back to you. In some cases the manufacturer/supplier may require to see the item(s) before repair or replacement can be agreed.
All returned clothing items must not be worn, damaged or soiled in any way. Items should have all labels attached and be in the original packaging.
If the returned item is a restricted product: Shotgun, Live Ammunition Rifle, Air Rifle, Air Pistol (including all CO2 weapons), Silencer/Moderator /Suppressor, and subject to the Industry VCR Act 2007 RFD Transfer Process it/they must be returned to the receiving Gun Shop (RFD) for them to send it back to us via a Secure Courier Service. The customer will bear the cost of this service. We will not accept any Restricted Items returned directly to us from a customer as it may be in breach of the courier company policy as many courier companies do not offer a Secure Courier Service.
Unless the Goods are faulty We shall be entitled to recover any direct costs of having to recover the Goods from you and/or the goods have been returned in a condition that does not match the condition in which they were shipped from our premisis. We reserve the right to offset such costs against the amount to be re-credited to you. A refund (minus postage cost) will be paid to you within 30 days if the returned goods meet the requirements.
Any goods returned as faulty will be inspected and either repaired or replaced. Some items will need to be returned to the Manufacturer or Authorised Agent, as they have the in-house expertise and training to undertake a full inspection on our behalf. We always try to resolve disputes in a friendly and polite manner, but if the fault with the product is a result of manhandling, modification or tampering the Warranty may be invalid and a refund may not be granted and the goods returned to the customer.
Refunds are not automatically issued
The goods in question must be returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you in the condition you recieved them in, we may make a claim against you for the breach of your statutory duty to return the goods.
We can only process refunds via the original payment method used for the purchase.
Bespoke/Personalised goods are non-refundable.
We will only refund delivery costs if the return is a result of our error.
We cannot refund or exchange an opened item sealed in oyster, clamshell or blister packs unless it is faulty
Goods returned to us a faulty will need to be inspected before any repair work or a replacement item is sent to the customer
Please follow our returns procedure as follows: returned goods must carry a copy of the original invoice. The goods should be packaged to a satisfactory standard and in a safe and relevant manner. Our return address should be clearly shown on the packaging.
Customers will need to let us know within 7 days of purchase in writing a valid reason why they are returning their products.
Because you are buying the Goods by mail order, you have a right of cancellation. These are the terms which apply:
7.1 You must tell us within 48 hours in writing you wish to cancel your order;
7.2 In any event, you may not cancel orders for food or other perishable Goods, nor for handmade, specially commissioned or personalised goods;
7.3. The cost of posting or shipping the goods back to us will be covered by the customer:
7.3.1 with both goods and all packaging in their original condition;
7.3.2 securely wrapped;
7.3.3 including our delivery slip;
7.3.4 at your risk and cost.
7.4 After we have received the Goods, we will credit your account with the adjusted purchase price of the goods returned no later than 30 days from the date of receipt;
7.5 If you do not return the Goods to us, you are still liable to us for the cost.
7.6 We are under no obligation to collect or recover Goods from you unless the goods are faulty or the wrong item has been shipped to you.Unless this is the case the customer is liable for the cost of returning the goods.
8.1 We or our Content suppliers may make improvements or changes to Our Web Site, the Content, or to any of the Goods, at any time and without advance notice.
8.2 You are advised that Content may include technical inaccuracies or typographical errors.
8.3 We give no warranty and make no representation, express or implied, as to:
8.3.1 the adequacy or appropriateness of the Goods for your purpose. 8.3.2 the truth of any information given on Our Web Site;
8.3.3 any implied warranty or condition as to merchantability or fitness of the Goods and Services for a particular purpose;
8.3.4 compatibility of Our Web Site with your equipment software or telecommunications connection.
8.3.5 compliance with any law;
8.3.6 non-infringement of any right.
8.4 Our Web Site contains links to other Internet web sites. We have neither power nor control over any such web site. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked web site, nor for any loss or damage arising from your use of any such web site.
8.5 Every effort is made to ensure images used on Our Web Site are fully licensed. In some cases it is not always possible to identify the owner. Any use of copyrighted or unlicensed images is unintentional, and we will remove any such image from Our Web Site within 10 working days from receiving notification.
8.6 We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Web Site or the purchase of Goods.
8.7 In any claim against us our liability is limited to the value of the goods you have purchased in the contract which is the subject of the dispute.
9 Content and Intellectual Property Rights
9.1 Title, ownership rights, and intellectual property rights in the Content whether provided by us or by any other Content provider shall remain the sole property of us and / or the other Content provider. We will strongly protect its rights in all countries.
9.2 You may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part, except as is expressly permitted in this agreement.
9.3 You may download or copy the Content only for your own personal use, provided that you maintain all copyright and other notices contained in such Content. You may not store electronically any significant portion of any Content.
10 System Security
10.1 You agree that you will not, and will not allow any other person to, violate or attempt to violate any aspect of the security of the Installation;
10.2 you agree that you will in no way modify, reverse engineer, disassemble, decompile, copy, or cause damage or unintended effect to any portion of Our Web Site, or any software used on Our Web Site, and that you will not permit any other person to do so.
10.3 You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.
10.4 Examples of violations are:
10.4.1 accessing data unlawfully or without consent;
10.4.2 attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures;
10.4.3 attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, “flooding”, “mail bombing” or “crashing”;
10.4.4 forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting; 10.4.5 taking any action in order to obtain Goods to which you are not entitled.
10.5 You agree to indemnify us against any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising out of:
10.5.1 any violation of system security as set out above; 10.5.2 your use of Our Web Site; 10.5.3 any other breach or violation of this agreement by you;
10.5.4 the infringement by you, or by any other user of your computer, of any intellectual property or other right of any person or entity, or as a result of any threatening, libellous, obscene, harassing or offensive material contained in any of your communications.
11 Indemnity You agree to indemnify us against any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising in any way out of your use of Our Web Site, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.
12 Contractual Limitation Where we provide Goods without specific charge, then it (or they) is deemed to be provided free of charge, and not to be associated with any other service for which a charge is made. Accordingly, there is no contractual nor other obligation upon us in respect of any such goods.
13 Rights of third parties Nothing in this agreement or on our web site shall confer on any third party any benefit under the provisions of the Contracts (Rights of Third Parties) Act 1999.
14 Severability If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
15 No Waiver No waiver by us, in exercising any right, power or provision hereunder shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.
16 Dispute Resolution In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.
17 Force majeure We are not liable for any breach of our obligations resulting from causes beyond our reasonable control including strikes of our own employees.
18 Governing Law This Agreement shall be governed by and construed in accordance with the law of England. This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.
19. Complaints: Should you wish to make a complaint you can do so by emailing us at email@example.com or write to us at our correspondence address provided on our Contact Information page. May we ask that you include an order number where applicable and provide us with as much information as possible about your complaint. We endeavour to respond to your complaint within 14 days and no later than 30 days from receipt. This period may need to be extended if a third party (such as a manufacturer or supplier) is required to be part of the process.